Last Updated: April 1, 2026
Truehearts Compassionate Care, providing home healthcare in Kingston, ON, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws. For questions, contact us at info@truehearts.ca.
Information We Collect
We collect personal information to deliver senior care in Kingston and related services, including:
- Personal Identifiers: Name, address, phone number, email, and emergency contacts provided during consultations or via our website.
- Health Information: Medical history and care needs to tailor home healthcare in Kingston.
- Technical Data: IP address, browser type, and usage data when you visit trueheartscare.ca.
How We Collect Information
We collect information through:
- Direct Interactions: Forms on trueheartscare.ca, consultations, or communications for compassionate care in Kingston.
- Cookies and Analytics: We use cookies to improve site performance and track usage, with consent options available.
How We Use Your Information
Your information is used to:
- Provide personalised home healthcare in Kingston, including personal support, nursing, and virtual wellness services.
- Communicate care updates via the CareConnect platform or email.
- Improve our website and services through analytics (e.g., MonsterInsights Pro).
- Comply with legal obligations under PIPEDA.
Information Sharing and Disclosure
We do not sell your information. We may share it with:
- Caregivers and Staff: To deliver senior care in Kingston, with strict confidentiality agreements.
- Service Providers: Secure third-party platforms with privacy safeguards.
- Legal Requirements: When required by law or to protect Truehearts’ rights.
Circle of Care Members
At True Hearts Compassionate Care, we believe that care is most meaningful when it is shared. Our Circle of Care is a thoughtful feature designed to keep the people who matter most connected, informed, and involved in a client’s care journey.
The Circle of Care allows clients to identify trusted individuals such as family members, friends, or caregivers who can be connected to their care profile. Through this, designated members can stay informed about care updates, support coordination, and overall well-being, helping to create a more collaborative and reassuring care experience.
We recognize that every client’s needs and preferences are unique. For this reason, access to information within the Circle of Care is carefully managed and limited based on client consent. Only appropriate and necessary information is shared, ensuring that privacy and dignity are always respected.
In situations where additional support may be required, such as emergencies or urgent care needs, members of the Circle of Care may be contacted to ensure timely communication and coordinated support.
All information shared within the Circle of Care is handled in strict accordance with applicable privacy legislation, including PIPEDA, ensuring that personal and health information remains secure and protected at all times.
This initiative reflects our commitment to inclusive, person-centered care, where clients are supported not only by our team, but also by the people they trust most.
Data Security
We use industry-standard encryption (e.g., SSL) for our website and CareConnect platform to protect your data. Access is restricted to trained personnel, ensuring secure home healthcare in Kingston. However, no system is fully secure, and we strive to mitigate risks.
Your Rights
Under PIPEDA, you have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for data use (subject to legal limits).
- File a complaint with the Privacy Commissioner of Canada.
To exercise these rights, email info@truehearts.ca.
Cookies and Tracking
We use cookies to enhance your experience on trueheartscare.ca. You can manage preferences via your browser or our cookie consent popup. Analytics data helps us optimize compassionate care in Kingston services.
Third-Party Links
Our website may link to external sites. We are not responsible for their privacy practices. Review their policies before sharing information.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our services or laws. The latest version, dated July 29, 2025, will be posted on trueheartscare.ca/privacy-policy. Check periodically for updates.
Contact Us
For questions about this Privacy Policy or your data, contact: